Legal
Privacy Policy
Last updated: 27 July 2026
About this policy
Whispers in Wisdom ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the practices described in this policy.
What information we collect
We may collect the following types of personal information: your name and email address when you submit an enquiry through our contact form; information you voluntarily share about yourself or a family member when describing the story you wish to preserve; correspondence you send us by email or through our website; and technical data such as your IP address, browser type, and pages visited, collected automatically when you use our website.
How we use your information
We use your personal information to respond to your enquiries and provide our legacy interview and memoir services; to communicate with you about your project, including scheduling, progress updates, and delivery; to improve our website and services; and to comply with our legal obligations. We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.
Disclosure of your information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or delivering our services (such as email and cloud storage providers), provided those parties agree to keep your information confidential. We may also disclose your information where required by law or to protect the rights, property, or safety of Whispers in Wisdom, our clients, or others.
Storage and security
Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at [email protected]. We will respond within a reasonable timeframe.
Cookies and analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.